• Christine Heath

Coaching The Profession To Success - FtP Style By Hannah Rooks


I have been very fortunate to work with Christine Heath during my recent rotation and was lucky to be able to take part in the “Flip the Pharmacy” program. Today with the additional tutelage of Ouita Gatton, I was able to put FtP into practice with Garner Family Pharmacy’s own Susan Blake. Together we went through the steps to document e-care plans and submit them to CPESN. While some might think of these steps as additional work, technicians like Susan are finding that by taking a few extra minutes each day, we can document the things that we already do for our patients without even thinking about it and proving just how much of a role that we play in helping our patients achieve their healthcare goals. We know the care and attention that we provide our patients plays an important role in their holistic health. It’s time for us to prove exactly what benefits that we provide our patients and documentation through e-care plans is a big part of that initiative.

FtP is truly an innovative program. Through its coaching and focus, it seeks to help us push for recognition as healthcare providers, help our patients more, and move beyond just being seen as a profession that simply dispenses medications. It is also a way for us to remain viable in a competitive business environment where increasing drug costs, increasing DIR fees, and decreasing reimbursements can put a financial strain on our practices. By evolving our practices towards value-based reimbursement model, we can continue to remain competitive while doing the things that we already do for our patients. Documenting what we do, no matter how small, is just one step in that evolution because, as we all know, if you don’t document it, it didn’t happen.

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