Change Packages
Pilot Period Materials and Results
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Program Materials and Results
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Cohort 1 Change Package
A Change Package is an implementation guide, in which the FtP initiative aims to provide bite size chunks of best practices that pharmacies across the country have implemented and share those with all pharmacies in order to transform pharmacy practice from filling a prescription at a moment in time to caring for patients over time.
The Flip the Pharmacy Change Package is updated on a monthly basis. Below are the monthly updates.
Intent of the Change Package
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Workflow Innovation / Patient Care Process: The focus is to help you weave in innovative workflows to further improve patient care and workflow efficiencies
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eCare Plan Documentation: Learn how to document the valuable care that you provide to your patients
Change Package 1: Domain 1, Progression 1 (October 2019)
The focus of October 2019 is "Leveraging the Appointment Based Model (i.e., medication synchronization). Subject Matter Experts have stated that a great medication synchronization process is instrumental and necessary to begin transforming practice and documenting the care provided. Additionally, having a baseline of the pharmacy's current pharmacy practice is valuable to know which areas to focus on inititially and to reflect on improvement. Therefore, a pharmacy self-assessment is included in the change package as a link and you can click here to access the "Practice Transformation On-site Readiness Assessment for Coaches." Practice Transformation Coaches can be an external or internal source that will guide practice transformation efforts at the pharmacy.
Change Package 1: Domain 2, Progression 1 (November 2019)
The focus of November 2019 is "Improving Patient Follow-up and Monitoring," in which pharmacies are encouraged to continue enrolling patients into medication synchronization and following up on patients who previously received a care plan and have hypertension. Leading pharmacists stated that in order to be successful in this project, pharmacies must focus on certain health conditions. Beginning this month, the focus will be patients with hypertension. Included in this month's change package is a hypertension assessment for pharmacy staff members to ask patients who have hypertension during the follow up encounter. Additionally, the American Heart Association Blood Pressure Monitoring Training link is included for non-pharmacist staff members to get comfortable/knowledgeable about measuring blood pressure by December 2019.
The focus of December 2019 is "Developing New Roles for Non-Pharmacist Support Staff" and continuing to following-up with patients who have hypertension. The goal is to document blood pressure readings within the care plan. Blood pressure measurements can be done by any member of the pharmacy staff (non-pharmacists are encouraged to complete the AHA blood pressure monitoring training). Hear from your peers by listening to the podcast within the change package. The podcast is entitled "Progressive Staffing Models in Community Pharmacy Practice." View and complete the pharmacy reflection activity. The individual leading the pharmacy practice transformation efforts at your pharmacy is ideal for completing the activity. This information is intended to better help you think through your current workflow roles. In future months, the change package will be focused on improving these roles.
The focus of January is continuing to document blood pressure readings for patients – we completely understand that it is the first of the year so we want to continue documenting care plan components that we have seen before. Also, included in the change package are ideas for communication tools created by our friends with the ACT Collaborative and you can hear from peers about maximizing technology tools to build a more efficient pharmacy operations or workflow.
Resource for Current Flip the Pharmacy Practice Transformation Teams -
Ask a Question of the Coordinating Center
If you are currently participating in Flip the Pharmacy as a coach or pharmacy, please take your question to the Lead of your Practice Transformation Team.
If you are a PTT team Lead and you have a question for the coordinating center, please use this form to submit it instead of using email.
This form will allow the Flip the Pharmacy Coordinating Center to more efficiently route your question to the appropriate team member, and you will either receive a direct response via email or a response via the FtP listserv, if the Coordinating Center believes your question is relevant to all participants.
Your question may also be addressed on an upcoming program webinar.