
Developing New Roles for Non-Pharmacist Support Staff

Naloxone Guidance
Opioid Disposal & Deactivation
Pharmacists' Role in Opioid Stewardship
Guidelines
Patient Communication & Education
Opioid Tapering
Workflow Tools
eCare Plan Documentation
Workflow Tools
Vaccine Clinic Information
Immunization Schedules
eCare Plan Documentation
Records, Registries, and Reporting
Billing
Care Team Coordination
Guidelines
eCare Plan Documentation
Workflow Tools
Additional Information & Resources
Patient Communication & Education
Care Team Coordination
eCare Plan Documentation
Workflow Tools
Assessing Social Determinants of Health
Community Data & Local Services
Domains
Domain 1 : Leveraging the Appointment-Based Model
Domain 2 : Improving Patient Follow Up and Monitoring
Domain 3 : Developing New Roles for Non-Pharmacist Support Staff
Domain 4 : Optimizing the Utilization of Technology and electronic Care Plans
Domain 5 : Establishing Working Relationships with other Care Team Members
Domain 6 : Developing the Business Model and Expressing Value
Pharmacy support staff is critical to the success of pharmacy practice transformation and the sustainability of enhanced services. Roles that address common challenges to the healthcare system such as patient engagement and activation, care team communications, social determinants of health, and analysis of data are essential to successful population health management and accountable care. Tools in this domain will provide you with ideas for better utilization of non-pharmacist support staff and resources to help them grow into their existing or new roles.

DOMAIN THREE
Developing New Roles for Non-Pharmacist Support Staff